Refund Policy In Our Company

At Starlet SMS Pro, we are committed to delivering exceptional service and customer satisfaction. Our refund policy is designed to be transparent, fair, and aligned with industry best practices.

1. Eligibility for Refunds Refunds may be issued under the following circumstances: Service Disruption: If our platform experiences a technical failure that prevents message delivery and is verified by our support team. Duplicate Payments: If a customer is mistakenly charged more than once for the same transaction. Unused SMS Credits: If a customer cancels their account and has unused SMS credits, a partial refund may be considered upon request. 2. Non-Refundable Items SMS credits used for successfully delivered messages. Fees for custom integrations, setup, or consulting services. Promotional or discounted packages unless stated otherwise.

3. Refund Request Process To request a refund: Submit a written request to support@starletsmspro.com within 7 days of the incident. Include your account details, transaction ID, and a brief explanation. Our team will review and respond within 3–5 business days. 4. Refund Method Approved refunds will be processed via the original payment method (e.g., M-Pesa, bank transfer) within 7–10 business days. 5. Dispute Resolution If you disagree with a refund decision, you may escalate the issue to our Customer Success Manager. We aim to resolve all disputes amicably and professionally.