Privacy Policy Rules And Regulation – Starlet SMS Pro

Effective Date: September 25, 2025 At Starlet SMS Pro, we value your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, store, and safeguard your information when you use our bulk SMS services.

Information We Collect We may collect the following types of data: Personal Information: Name, email, phone number, business details. Transactional Data: Payment records via M-Pesa or other platforms. Usage Data: IP address, browser type, device information, and activity logs. Message Content: SMS templates, delivery reports, and campaign metadata. How We Use Your Information Your data is used to: Deliver and optimize SMS campaigns. Process payments and manage billing. Provide customer support and troubleshoot issues. Improve platform performance and user experience. Comply with legal obligations and regulatory requirements. Data Sharing and Disclosure We do not sell or rent your personal data. We may share information with: Trusted third-party service providers (e.g., mobile carriers, payment processors). Regulatory authorities when required by law. Internal teams for operational and security purposes.

Data Security We implement robust security measures including: End-to-end encryption for message delivery. Secure servers and firewalls. Role-based access control for internal systems. User Rights You have the right to: Access and update your personal data. Request deletion of your account and associated data. Withdraw consent for marketing communications. File a complaint with Kenya’s Office of the Data Protection Commissioner (ODPC). Cookies and Tracking Our website may use cookies to enhance user experience. You can manage cookie preferences through your browser settings. International Data Transfers For global clients, data may be transferred across borders. We ensure compliance with applicable data protection laws, including GDPR and Kenya’s Data Protection Act. Policy Updates We may revise this policy periodically. Updates will be posted on our website and communicated via email when necessary.